⚖️ EXPLORERUK

📜 Agreement to Terms

Welcome to ExplorerUK! By accessing or using our platform, you agree to be bound by these Terms & Conditions. We've written this in plain English because legal jargon is rubbish. If you don't agree with any part of these terms, please don't use our service.

💳 Subscription & Payment Terms

1. Premium Membership

• Price: £0.99 per week, charged automatically
• Payment Processor: Stripe handles all payments securely
• Billing Cycle: Weekly, starting from your signup date
• Auto-Renewal: Your subscription automatically renews unless cancelled
• Payment Methods: Credit/debit cards accepted via Stripe

2. Free Tier Access

The core map database (40,000+ BOATs and green lanes) is completely FREE forever. No credit card required. Premium features include Command Hub, AI Route Planner, friend finder, and future features.

3. Failed Payments

• If payment fails, we'll retry up to 3 times over 7 days
• Your account will be suspended (not deleted) if payment can't be processed
• Update your payment method via Stripe to reactivate
• No refunds for partial weeks if subscription lapses

🔄 Cancellation & Refund Policy

How to Cancel

• Cancel anytime via your Stripe Customer Portal (link sent to your email)
• Or email us at support@exploreruk.com
• Cancellation takes effect at the end of your current billing period
• You'll retain access until the paid period expires

Refund Policy

General Rule: We operate a no-refund policy due to the low weekly cost (£0.99).

Exceptions:

• Technical issues preventing access for more than 7 consecutive days (we'll issue a refund)
• Duplicate charges (refunded immediately upon verification)
• First-time signups within 7 days (one-time courtesy refund)

📸 User Content & Contributions

Your Content

When you post pins, photos, comments, or other content on Command Hub, you agree that:

• You own the content or have permission to post it
• Your content is public and visible to all members
• We can display, store, and moderate your content
• You retain copyright, but grant us a license to use it on the platform
• We may remove content that violates our policies

Prohibited Content

You MUST NOT post:

• ❌ Illegal content (drugs, weapons, stolen vehicles, trespassing coordinates)
• ❌ Pornography, obscenity, or sexually explicit material
• ❌ Hate speech, racism, or harassment
• ❌ Spam, advertisements, or commercial promotion (unless authorized)
• ❌ Private property coordinates marked as public lanes
• ❌ False TRO warnings or misinformation
• ❌ Copyright-infringing photos or content

AI Content Moderation

We use AI (OpenAI) to automatically detect spam, low-quality content, and policy violations. Flagged content is reviewed by humans before action is taken.

🚦 Acceptable Use Policy

You Agree To:

• ✅ Respect other members and the community
• ✅ Provide accurate information (especially TRO warnings)
• ✅ Use the platform for its intended purpose (outdoor exploration)
• ✅ Keep your login credentials secure
• ✅ Report bugs, security issues, or policy violations

You Must NOT:

• ❌ Share your account with others
• ❌ Attempt to hack, scrape, or reverse-engineer the platform
• ❌ Use bots or automated tools (except with written permission)
• ❌ Overload our servers or disrupt service for others
• ❌ Impersonate staff, moderators, or other users
• ❌ Post coordinates to private land or restricted areas

⚠️ Liability & Disclaimers

Use at Your Own Risk

CRITICAL: Green laning, off-roading, and wild camping involve inherent risks. ExplorerUK is an information platform – we do NOT guarantee:

• Route accuracy or current conditions
• That routes are legal, safe, or passable
• The quality of user-submitted content
• Your safety, vehicle condition, or legal compliance

Limitation of Liability

To the fullest extent permitted by UK law, ExplorerUK shall not be liable for:

• Personal injury, death, or property damage
• Vehicle damage or breakdown
• Fines, penalties, or legal action from trespassing or illegal activity
• Loss of data, photos, or contributions
• Service interruptions, bugs, or technical failures
• Actions or content posted by other users

Maximum Liability: In any case, our total liability is limited to the amount you paid for your subscription in the last 12 months (max £51.48/year).

©️ Intellectual Property

Our IP

The ExplorerUK platform, including all code, design, branding, logos, and proprietary features, is protected by UK copyright law. You may not:

• Copy, reproduce, or redistribute our content
• Reverse-engineer or decompile our code
• Create derivative works or competing services
• Use our branding without written permission

Map Data Attribution

Our map tiles are provided by OpenStreetMap contributors and licensed under the Open Database License (ODbL). Route data is compiled from public sources and user contributions.

Your IP Rights

You retain full copyright to your photos, comments, and contributions. However, by posting to ExplorerUK, you grant us a non-exclusive, worldwide license to display and distribute your content on the platform.

🌐 Service Availability

Uptime & Maintenance

• We aim for 99% uptime but can't guarantee uninterrupted service
• Maintenance windows may occur with or without notice
• Emergency downtime may happen for security or critical updates
• No compensation for temporary service disruptions

Changes to Features

We reserve the right to modify, add, or remove features at any time. We'll notify Premium members of major changes, but minor updates happen regularly without notice.

Service Termination

We hope to run ExplorerUK for years, but if we ever need to shut down:

• We'll provide at least 30 days' notice
• Premium members will receive a pro-rata refund
• You'll have time to export your data (pins, photos, comments)

⚖️ Dispute Resolution & Governing Law

Informal Resolution First

If you have a problem, please email us first at support@exploreruk.com. We're reasonable people and will do our best to sort things out without lawyers getting involved.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Severability

If any part of these Terms is found to be unenforceable, the rest remains in effect.

📝 Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via:

• Email to all registered users
• Prominent banner on the website
• "Last Updated" date at the top of this page

Continued use of the platform after changes means you accept the new Terms.